Job Description



Under the direct supervision of the Sr. Manager of Scheduling and Registration, the Patient Account Manager is responsible for assisting the Sr. Manager and the Business Office Director with the daily operations of all functions of the Admissions Department. The Patient Account Manager integrates the department’s services with the hospital’s primary functions, operationalizes policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of department staff. As a key member of the management team, this person drives excellence in customer service.





1.   Consistently supports and communicates the Mission, Vision and Values of St. Joseph Medical Center.

2. Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).

3.  Promotes a culture of safety for patients and employees through proper identification, proper reporting, documentation and prevention of medical errors in a non-punitive environment.

4.     Effectively manage all areas of Admissions to ensure quality, productivity, and excellent customer service

5.     Perform patient registration, scheduling, and other duties as needed to ensure timely throughput and stellar service delivery

6.     Ensure QA is performed daily on scheduling and registration functions in accordance with QA guidelines; maintain statistics; track, trend and train to ensure revenue integrity, denial prevention, and performance improvement

7.     Supervise and maintain the productivity of employees

8.     Train new employees in all aspects of their assigned job

9.     Provide continuous training for existing employees

10.   Assist with the preparation of payroll and complete monthly work schedules in accordance with budget to ensure adequate staffing levels and minimal overtime; reporting labor variances as required

11.   Follow up on patient concerns promptly

12.   Implement and promote excellent customer service

13.   Work closely and professionally with outside agencies on special projects as requested

14.   Interview, hire, and counsel Admissions staff members

15.   Perform employee evaluations in a timely manner; utilizing standard trended individual and department performance measures; ensure competencies are met and competency checklists are appropriately maintained        

16.   Supervise, maintain, track and trend the productivity of employees

17.   Review the quality of scheduling and patient registration processes on a daily basis

18.   Process all paperwork in a timely manner

19.   Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough, accurate, and timely manner

20.   Complete monthly key indicator/dashboard reporting (POS Collections, Denial Trending, Scheduling and Registration Productivity, etc.)

21.   Responsible for managing cost within budget; reporting budget variance as required

22.   Ensure compliance with federal and state regulations

23.   Adhere to and support facility policy and procedure

24.   Operationalize Admissions Policy and Procedures

25.   Maintain a clean Master Patient Index and work closely with Medical Records to ensure streamlined and accurate information exchange

26.  Monitor and maintain daily operational reports and controls within the required standard (pre-admit; unbilled, etc.)

27.  Contribute to the development of A/R goals for Admissions

28.  Conduct regular monthly staff meetings and in-services for all areas of responsibility

29.  Work closely with marketing in relation to new physician recruitment

30.  Work closely with nursing and ancillary departments to ensure unity in service delivery

31.  Assume on-call responsibilities to ensure staff are appropriately managed after hours

32.  Actively engaged in cost control with regard to quality outcomes without compromise to patient safety or quality of care

33.  Attends and participates in meetings, in-services, and educational offerings appropriate to Admissions including but not limited to QI, JCAHO, Infection Control, Patient Safety, Revenue Integrity, and Performance Improvement

34.  Practice and adhere to an ethical professional code of conduct in compliance with company mission/values

35.  Other duties as assigned

36.  Supportive of the compliance program set forth by IASIS and demonstrated by:

a.               Upholds the IASIS Standards of Conduct and Corporate Compliance.

b.              Adheres to and helps to enforce all compliance policies relevant to his/her area.

c.               Assures timely compliance education as requested by the Regional Compliance & Safety Officer and/or through corporate initiatives.


37.   Sets an example to all staff in their daily activities.

38.   Supports, reviews, and understands JCAHO’s compliance activities and expectations.  Ensures departmental compliance with JCAHO standards.





  • Minimum 3 years previous hospital Business Office or Patient Access Management


  • N/A


  • High school diploma or GED required
  • Bachelor’s Degree preferred, experience may substitute degree requirement



  • Technical, critical thinking, and interpersonal skills relevant to area in order to effectively communicate with physicians, health team members, patients and families.
  • Ability to prioritize work with minimal supervision, in order to independently carry out the duties

      of the position.

  • Able to communicate effectively, both verbally and in writing.
  • Additional languages preferred.
  • Advanced computer knowledge.




















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