Job Description

The Assistant Business Office Director is responsible for developing and sustaining high performance work teams and practices that consistently achieve organization goals and customer satisfaction. The Assistant Business Office Director is committed to creating a culture of compassion, integrity, innovating thinking and leadership excellence.
Key Responsibilities
Manages components of the revenue cycle for multiple entities
Directs activities related to the billing and collections of patient accounts
Meets and exceeds hospital cash collection goals
Reduces the number of accounts receivable days in the most cost effective manner
 Implements continuous process improvements related to revenue cycle actions, capturing and reporting on root causes of delays and other barriers relieve AR.
 Audits methods and procedures of business office functions to improve efficiency and ensure compliance with organizational and governmental regulations
 Establishes, implements, and monitors quality and productivity performance measures for the staff
 Implements strategies designed to improve the effectiveness of the billing and receivables management function through process redesign, increased automation, and controls
Supervises the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
Implements corporate or departmental policies, procedures, and service standards in conjunction with management
Trains or instructs employees in job duties or company policies or arrange for training to be provided
Evaluate employee job performance and conformance to regulations and recommend appropriate personnel action
Completes assigned training and education
Performs other duties as assigned 


Minimum Requirements:
Bachelor’s Degree in Accounting, Business Administration, Finance, or a related field or equivalent experience and education
Minimum of eight (8) years of hospital revenue cycle management experience within a large medical center or health system, with at least five (5) of those years in a supervisory/management capacity
Prior work experience must include a significant role in a redesign project and/or management experience working in an automated, centralized business office and call center environment
In depth knowledge of and experience with reporting and projects associated with revenue cycle management and reimbursement procedures
Experiences in using team building and quality management concepts to positively influence the work environment
Extensive experience with patient accounting systems and collection software
Demonstrated ability to communicate timely and effectively on the phone, in writing and via email
Ability to exercise discretion on sensitive and confidential matters
Demonstrated computer skills with data entry software
Ability to apply mathematical concepts and calculations
Ability to interpret policies and procedures and communicate effectively
Ability to make decisions and exercise good judgment in a complex and rapidly changing environment
*Institutional accreditation and degree obtainment will be verified upon hire.
Preferred Qualifications:
Master’s Degree in Business Administration, Health Administration, or Information Management
Physical Requirements:
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.

Please Note
All positions subject to close without notice

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Application Instructions

To apply directly to Steward Health Care, please click the link below. Another window will open and allow you to apply directly online.

Apply Online