Job Description

This position is responsible for Steward Medical Group follow up operations, meeting goals and company objectives in assigned areas of cash posting, collections, payment validation, customer service and correspondence using the Athena web system.  Associate must ensure that all processes meet all government mandated procedures for integrity and compliance. Performs all responsibilities in a prompt and efficient manner. Must be detail oriented, meeting multiple deadlines while working independently and/or in small groups. The Cash Ops associate reports to the central business office supervisor or manager.

    • Reconcile Athena postings to deposits in bank.
    • Transfer payments to and from the various Steward vendors.
    • Work manager holds in Athena related to claims.
    • Resolve customer service complaints.
    • Resolve Unpostables in Athena.
    • Reconcile Next Gen postings to deposits in the bank.
    • Resolve unapplied monies in Next Gen.
    • Assist with transfers from Next Gen to other systems for posting.
    • Upload remits for posting in Athena.
    • Sort and direct correspondence.
    • Work closely with Finance to reconcile receipts.
    • Resolve issues assigned thru Footprints from other departments within SMG.
    • Maintains strict confidentiality and adheres to all HIPAA guidelines/regulations.


  • 2-3 years experience with medical billing/collection; physician billing experience preferred.
  • Working knowledge of Next Gen is required.
  • Experience with patient accounting systems and billing/claim submission software; specific Athena Health experience a plus.
  • Knowledge of revenue cycle and/or business office procedures.
  • Knowledge of basic medical coding/terminology and third-party insurance operating procedures and practices a plus.
  • Ability to utilize basic Microsoft Office programs - Excel experience a plus.
  • Highly detail oriented and well organized.
  • Ability to read, understand and follow oral and written instructions.
  • Ability to establish and maintain effective working relationships and communicate clearly with customers and insurance companies both within and outside of Steward.


Application Instructions

To apply directly to Steward Health Care, please click the link below. Another window will open and allow you to apply directly online.

Apply Online